Refund policy
Return, Refund & Cancellation Policy
Last updated: July 14, 2026
This Return, Refund & Cancellation Policy applies to all purchases made from ORIGINI TECH. Nothing in this policy limits your statutory rights under applicable consumer protection laws.
1. General Information – DDP Orders
All international orders are shipped under Delivered Duty Paid (DDP) terms where applicable.
This means that applicable import duties, taxes, and customs charges are included in the checkout price for eligible destinations.
Customers will not normally be required to pay additional import charges upon delivery for DDP shipments.
2. Consumer Cancellation Rights (EU & UK)
If you are a consumer located in the European Union or the United Kingdom, you have the legal right to cancel your purchase within 14 days of receiving your order, without giving any reason, subject to applicable consumer protection laws.
To exercise this right:
- You must notify us within 14 days of receiving the goods.
- After notifying us, you have an additional 14 days to return the goods.
- Returned items should be adequately packaged to avoid damage during transport.
Unless the goods are defective, damaged, or incorrectly supplied, the customer is responsible for the cost of returning the goods.
Where required by law, we will refund the standard delivery charges originally paid.
Additional delivery charges resulting from premium or expedited shipping options are not refundable unless required by law.
3. Eligibility for Returns
Outside statutory cancellation rights, returned items must:
- Be unused and in resalable condition;
- Include the original packaging where reasonably possible;
- Include proof of purchase.
We may reduce the refund amount if the value of the goods has diminished because they have been handled beyond what is necessary to establish their nature, characteristics, and functioning, as permitted under applicable law.
Where permitted by law, we reserve the right to refuse returns that do not satisfy the conditions described in this policy.
4. How to Request a Return
Customers may request a return through their customer account using our self-service returns feature, where available.
If you are unable to access your customer account, you may alternatively contact our customer support team at support@originitech.com.
Once your return request has been reviewed, we will provide:
- Return instructions;
- The correct return address;
- Any additional information required to process your return.
Please do not send products to the address shown on the shipping label or parcel unless we specifically instruct you to do so.
Returns sent without an approved return request may experience delays or may not be accepted.
5. Return Address
As we work with multiple international suppliers and fulfilment centres, return addresses may vary depending on the product and supplier.
For this reason:
- Never return a product without contacting us first.
- We will provide the correct return address after your request has been approved.
Sending products to an incorrect address may delay or prevent your refund.
6. International Returns & DDP Orders
For DDP shipments:
Import duties and taxes collected by customs authorities may not be refundable, depending on local regulations.
Where applicable, refunds cover:
- The product purchase price;
- Standard shipping charges where required by law.
Customers are responsible for return shipping costs unless:
- The product is defective;
- The product arrived damaged;
- We shipped the wrong item.
In those situations, ORIGINI TECH will cover reasonable return shipping costs or provide another appropriate solution.
7. Faulty, Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- Defective;
- Damaged;
- Incorrect;
please contact us as soon as reasonably possible.
Where appropriate, please include photographs showing the issue.
Where required by applicable law, we will:
- Repair the item;
- Replace the item; or
- Issue a full refund,
including standard delivery charges where legally required.
8. Non-Returnable Items
The following products cannot normally be returned unless faulty or where required by applicable law:
- Perishable goods;
- Custom-made or personalised products;
- Hazardous materials;
- Gift cards;
- Sealed goods not suitable for return for health or hygiene reasons once opened.
Nothing in this section affects any mandatory consumer rights provided by applicable law.
9. Exchanges
If you wish to exchange an item, please return the original product and place a new order.
If your item is defective or incorrect, contact us before placing a replacement order so we can assist you.
10. Refund Processing
Refunds are issued using the original payment method whenever possible.
For EU and UK consumers, refunds will normally be processed within:
- 14 days after receiving the returned goods; or
- 14 days after receiving proof that the goods have been returned,
whichever occurs first, in accordance with applicable law.
Your payment provider may require additional time to complete the refund transaction.
11. Refused Deliveries
If a customer refuses delivery without first contacting us, any costs incurred for return shipping, customs processing, or handling may be deducted from the refund where permitted by applicable law.
This does not affect your statutory rights under applicable consumer protection legislation.
12. Risk and Responsibility
For consumer purchases, the risk of loss or damage remains with ORIGINI TECH until the goods have been delivered to the customer.
Once a customer returns goods, responsibility for the returned shipment remains with the customer unless we arrange the return carrier.
We strongly recommend using a tracked shipping service for all returns.
13. Limitation of Liability
Nothing in this policy excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot legally be excluded or limited.
Subject to the above and to the fullest extent permitted by law, ORIGINI TECH's liability shall not exceed the purchase price of the product.
We shall not be liable for indirect, incidental, special, or consequential losses arising from returned goods or delayed returns, except where prohibited by law.
14. International Customers Outside the EU & UK
Customers located outside the European Union and the United Kingdom may have additional rights under their local consumer protection laws.
Where mandatory legal protections apply, this policy shall be interpreted consistently with those laws.
Otherwise, returns and refunds will be handled in accordance with this policy.
15. Policy Updates
We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in legislation, operational practices, or our business operations.
The version published on our website at the time the order is placed will apply to that purchase.