Shipping policy

Shipping Policy

Last updated: July 14, 2026

At ORIGINI TECH, we aim to provide a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, dispatched and delivered.

Nothing in this policy limits any statutory rights available under applicable consumer protection laws.

1. Shipping Destinations

We currently offer shipping to selected destinations, which may include:

  • United Kingdom;
  • European Union countries;
  • United States;
  • Canada;
  • Israel;
  • Japan;
  • Other international destinations made available at checkout.

The availability of shipping may depend on the product, supplier, delivery address and fulfilment service.

We reserve the right to restrict, suspend or refuse shipments where required by law, where delivery is unavailable, or where logistical or supplier limitations prevent fulfilment.

2. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing includes:

  • Payment verification;
  • Order review;
  • Supplier or warehouse preparation;
  • Packing and dispatch arrangements.

During peak periods, supplier delays, public holidays or exceptional circumstances, processing may take longer.

You will receive a shipping confirmation when your order has been dispatched or when tracking information becomes available.

3. Estimated Delivery Times

Estimated delivery times are displayed on the relevant product page, checkout page or order confirmation where available.

Unless a different timeframe is expressly shown, estimated delivery is generally:

  • United Kingdom: 6–12 business days;
  • European Union: 6–15 business days;
  • United States and Canada: 7–18 business days;
  • Other international destinations: 7–25 business days.

These estimates begin after order processing and are not guaranteed delivery dates.

Delivery times may be affected by:

  • Carrier delays;
  • Customs processing;
  • Public holidays;
  • Severe weather;
  • Local delivery conditions;
  • Incorrect address information;
  • Supplier or fulfilment-centre delays.

For UK consumer purchases, goods must generally be delivered within the agreed period or, where no delivery period has been agreed, within 30 days.

4. Split Shipments

Orders containing more than one product may be delivered:

  • In separate parcels;
  • On different dates;
  • By different carriers;
  • From different suppliers or fulfilment centres.

You may receive more than one tracking number for the same order.

You will not be charged additional shipping solely because we divide an order into separate shipments.

5. Shipping Charges

Shipping charges, where applicable, are displayed at checkout before the order is submitted.

Some products or destinations may qualify for free shipping.

Any shipping promotion or free-shipping offer is subject to the conditions shown at the time of purchase.

6. Duties, Import Taxes and DDP Shipping

Some international orders may be shipped under Delivered Duty Paid (DDP) terms.

Where an order is confirmed as DDP:

  • Applicable import duties;
  • Import taxes;
  • Customs charges;
  • Relevant carrier or brokerage charges

are collected or included before delivery, and the customer should not normally be asked to pay those same charges again upon delivery.

However, DDP availability depends on the destination, product, supplier, carrier and shipping method.

Where DDP is not available, an order may be shipped under Delivered at Place (DAP) or another arrangement. In that situation, the customer may be responsible for import duties, taxes or customs charges upon arrival.

The applicable position should be displayed at checkout or communicated before dispatch where reasonably possible.

Shopify distinguishes DDP, where the seller assumes responsibility for import charges, from DAP, where the customer may pay those charges at delivery.

7. Tracking Information

Tracking information is provided where available.

Tracking may take several business days after dispatch to become active.

Some lower-cost shipping services may provide:

  • Limited tracking;
  • Delayed tracking updates;
  • Tracking only after arrival in the destination country.

A temporary absence of tracking updates does not necessarily mean that the parcel is lost.

8. Shipping Protection

Where optional shipping protection or insurance is offered at checkout, its coverage and exclusions will be displayed at the time of purchase.

Purchasing or declining optional shipping protection does not remove or reduce any statutory rights relating to goods that are lost, damaged or not delivered.

9. Delivery and Risk

For consumer orders, responsibility for loss or damage generally remains with ORIGINI TECH until the goods are physically delivered to:

  • The customer;
  • A person identified by the customer; or
  • A safe place or collection point expressly chosen by the customer, where applicable.

Risk may transfer earlier where the customer independently arranges a carrier that was not offered by us, subject to applicable law.

Under the UK Consumer Rights Act, risk generally remains with the trader until the consumer takes physical possession of the goods.

10. Lost Orders

Please contact us if:

  • Tracking shows no meaningful movement for an extended period;
  • The parcel is marked as delivered but cannot be located;
  • The estimated delivery period has passed by a significant amount.

Before contacting us, please check:

  • The delivery address;
  • Safe places around the property;
  • Reception or concierge areas;
  • Neighbours;
  • Local collection points;
  • Any delivery notice provided by the carrier.

We may investigate the shipment with the carrier or supplier.

Where required by applicable law, we will provide an appropriate remedy, which may include:

  • Replacement;
  • Reshipment;
  • Refund.

11. Damaged Packages

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, contact us promptly at:

support@originitech.com

Where possible, provide:

  • Your order number;
  • Photographs of the damaged item;
  • Photographs of the external packaging;
  • A description of the damage.

Do not discard the product or packaging until we confirm whether it is required for investigation.

Where applicable, we will provide a repair, replacement, refund or another legally appropriate remedy.

12. Incorrect or Missing Items

If you receive:

  • The wrong item;
  • The wrong quantity;
  • An incomplete order;
  • A parcel missing a product;

contact us promptly.

Please remember that multiple-item orders may arrive in separate shipments.

We will investigate and provide an appropriate solution where an item was incorrectly supplied or omitted.

13. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check carefully:

  • Recipient name;
  • House or flat number;
  • Street;
  • Town or city;
  • Postcode or ZIP code;
  • Country;
  • Telephone number, where required.

Contact us immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after fulfilment has begun.

Where delivery fails because the customer supplied an incorrect or incomplete address, reasonable reshipping or recovery costs may apply, to the extent permitted by law.

This does not affect rights where the delivery failure was caused by us, the supplier or the carrier.

14. Failed Delivery and Uncollected Parcels

If delivery cannot be completed, the carrier may:

  • Attempt redelivery;
  • Leave the parcel at a collection point;
  • Return the parcel to the sender or warehouse.

Customers are responsible for following reasonable carrier instructions and collecting parcels within the stated period.

Where a parcel is returned because it was not collected or because delivery was repeatedly refused without valid reason, reasonable return or reshipping costs may be deducted or charged where permitted by law.

15. Customs Delays

International orders may be delayed by customs inspections or local import procedures.

We cannot control the speed of customs authorities, but we will provide reasonable assistance where possible.

A customs delay does not automatically cancel the order. However, customers retain any rights available under applicable law if delivery is excessively delayed or does not occur.

16. Order Changes and Cancellations

Customers may request an order cancellation or modification before the relevant item has been fulfilled.

Once fulfilment or dispatch has begun, we may be unable to:

  • Change the delivery address;
  • Change the product or variant;
  • Cancel the shipment;
  • Intercept the parcel.

If cancellation is no longer operationally possible, the customer may still have applicable return or statutory cancellation rights after delivery.

Further details are available in our Return, Refund & Cancellation Policy.

17. Delivery Delays

If delivery is delayed, contact us so that we can investigate.

Where a delivery date was essential and expressly agreed, or where delivery does not occur within an applicable legal timeframe, the customer may have the right to:

  • Set an additional reasonable deadline;
  • Cancel the order;
  • Receive a refund.

Under UK distance-selling rules, delivery should normally occur within 30 days unless another timeframe has been agreed.

18. Events Outside Our Reasonable Control

Delivery may be affected by events outside our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • War or civil disturbance;
  • Government restrictions;
  • Customs disruptions;
  • Carrier shutdowns;
  • Strikes;
  • Major infrastructure failures;
  • Public-health emergencies.

We will take reasonable steps to minimise disruption and keep customers informed where practical.

This section does not remove any mandatory right to cancel or obtain a refund where delivery becomes impossible or excessively delayed.

19. Limitation of Liability

Nothing in this Shipping Policy excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of mandatory consumer rights;
  • Any liability that cannot legally be excluded or limited.

For consumer customers, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care.

We are not responsible for indirect business losses suffered by a customer purchasing solely for personal use.

Any limitation applies only to the extent permitted by applicable law.

20. Contact Us

For questions about shipping, tracking or delivery, contact:

ORIGINI TECH
Email: support@originitech.com
Website: www.originitech.com